Terms and Conditions

ORDEREAT

Ordereat is an online food ordering platform that connects customers to restaurants and retail shops. These Terms constitute a contract. You may not use the Service if you do not accept these Terms. By using any part of the Service you accept these Terms, and any future amendments and additions to these Terms as published from time to time on our website on our application, or through the Service. It is your responsibility to remain informed of any changes as you are bound by the latest version of the terms and conditions.

GENERAL

  • In using the platform, you will be required to provide certain information (such as your name, credit card information, email address, profile image). You agree that these information are accurate and verifiable.
  • Ordereat reserves the right to suspend your account should any fraudulent transaction be noticed.
  • Ordereat serves as an intermediary between customers and restaurants hence will not be responsible for wrong food packages. (Customers are advised to report any wrong delivery to the administrator via the report section).
  • The administrator will be saddled with the responsibility of monitoring your transactions from time to time.
  • You acknowledge that it is your responsibility to ensure that all information provided by you, including but not limited to contact details and physical address are true and correct. Any inability by agents to deliver an order as a result of incorrect information being supplied by you shall be deemed to be a failure to comply with the terms and conditions of this agreement and you shall not be entitled to refund and/or any remedy whatsoever.
  • Ordereat reserves the right to sanction or report to the appropriate authorities anyone who infringes on the rights of agents.
  • Ordereat reserves the right to sanction or report to the appropriate authorities anyone who provides wrong information
  • Ordereat reserves the right to sanction or report to the appropriate authorities anyone who uses the platform for fraudulent activities.
  • Any fees that we may charge you for the Service, are due immediately and are non-refundable. We reserved the right to determine final prevailing pricing
  • You are responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur through the use of your account or password. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.
  • You agree and acknowledge that once an order has been placed, such order may only be cancelled at the discretion of the third party supplier. In the event that the Third Party supplier agrees to cancellation of your order, any refund payable shall be at the sole discretion of the Third Party supplier and no claim shall lie against us where a refund has not been granted. In the event that a Third Party supplier agrees to refund you, the refunded amount shall be credited to your Ordereat account only and you shall not be entitled to demand a cash refund or for the amount be credited to your Wallet.
  • You agree and authorize us to share your data with Third Parties and you further agree and consent to the disclosure and provision of your information to these third parties to aid delivery process.
  • Ordereat reserves the right to review and update these terms and conditions from time to time.

RESTAURANTS

  • Restaurants will be responsible for any problem or difficulty encountered during packaging of a meal.
  • Ordereat will not be responsible for any damage in food package due to restaurants negligence.
  • Ordereat reserves the right to suspend restaurants account and report to appropriate authorities if any fraudulent activity or misconduct of any form is noticed or reported.
  • There will be a 7% service charge on every transaction made on OrderEat platform
  • We may change the fees for our Service, as we deem necessary for our business. We encourage you to check back periodically if you are interested about how we charge for the Service.
  • Any fees that we may charge you for the Service, are due immediately and are non-refundable. We reserved the right to determine final prevailing pricing.
  • Ordereat reserves the right to review and update these terms and conditions from time to time.